Help Center


Welcome to Product Designer App support center

First thank you very much for your purchase or your interest in our product. Before you open your ticket, please read a few points below so we can help you faster and smooth.

  1. In most cases, you will receive an answer within 24 hours, this can be extended to 48 hours during the weekends or national holidays but we try to always be as responsive as possible
  2. Our working time: 8:00 AM → 6:00 PM and Monday - Saturday . Our time zone (GMT+7)
  3. Provide access to your Site (admin) & FTP in the ticket will speed up the process.
  4. Giving details, screenshots , video to explain more about your problem will speed up the process.
  5. If any support ticket has no response from client for 7 days it is closed automatically. If you need further assistance you can create another ticket.
  6. Be polite and patient, we love what we do.

We offer support in English. So please use English when opening tickets.

If there are any issues and you are not satisfied with the support team please contact us directly via contact@productdesignerapp.com

My support has expied. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can renew support to continue opening a new ticket. You can go to link to check how to renew support at Renew your support

Where can I get my purchase code?

If you're submitting ticket without login, you will need purchase code instead. Purchase code can be obtained in your account page and you will see where to get the code.

Our Item Support Includes

done Availability of the author to answer questions

done Answering technical questions about item’s features

done Assistance with reported bugs and issues

done Installation of services from our products

Our Support Doesn't Include

block Customization services

block Server customization

block Support for third party plugins

FAQs

If you cannot create new ticket. Please check and sure this points:
  1. Support of item hasn't expired
  2. Purchased code correct for this item
  3. You were logged in or using info correct
  4. Choose correct ticket type
  5. Contact us if you still can't send ticket
We only support for our item and will be refuse support for other issues. Please refere support policy at here
Yes. You can do it step by step:
  1. Backup database
  2. Backup full source code
  3. Backup files uploaded
  4. Move all data backup to new server or storage you want save backup
Please refere detail of step at here

You can do it by your self if you are developer or rent any developer/freelancer do it (But we don't encourage for it. Because it can cause problems and we not support for functions, issues you were changed).

You can do it by us. We always support for customize new functions by a cost or free. Please refere my service at here

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